Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Looking for sales? Fill out our sales contact form and a team member will reach out to you shortly.
Please do not include credit card numbers, passwords, or any other sensitive information in this support portal. This applies to any ITAR-protected and export-controlled information.
{"xsrfToken":"b94861a144a05a9070c7728b97c4722af7c095a7_lout","branding":{"id":"1","key":"tes","name":"MicroStrain by HBK Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2b4148c9-5f64-42c8-88b3-1a28c3c30308/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjhjMTdkYi0wMmRiLTQwZjAtYTg2Yi05Yzg4NjQ4MjgyYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJiNDE0OGM5LTVmNjQtNDJjOC04OGIzLTFhMjhjM2MzMDMwOCI6WyJyZWFkIl19LCJleHAiOjE3NjU5NTA2ODksIm5iZiI6MTc2NTk1MDA4OX0.HQ7Njtvz9wa2kGGkSYXA3kbJtCZc2WwhmxyTaANR7jc&client=fb8c17db-02db-40f0-a86b-9c88648282ae&mode=fit","logoId":"2b4148c9-5f64-42c8-88b3-1a28c3c30308","isLogoAvailable":true,"helpCenterTitle":"MicroStrain Support Portal","sharedPortalName":"MicroStrain by HBK","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"MicroStrain Support Portal","sharedPortalName":"MicroStrain by HBK","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00335a","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tes","projectId":10747,"serviceDeskId":1,"name":"MicroStrain by HBK Support Portal","description":"<p>Let us know how we can help!</p>\n<p>Visit <a href=\"https://microstrain.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">microstrain.com</a> for product and application info.</p>\n<p>Looking for sales? Fill out our <a href=\"https://microstrain.com/contact-sales\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">sales contact form</a> and a team member will reach out to you shortly.</p>\n<p>Please do not include credit card numbers, passwords, or any other sensitive information in this support portal.<br> This applies to any ITAR-protected and export-controlled information.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10969,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10969","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10965,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10965","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10959,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10959","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10940,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10947,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10947","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10956,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10961,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10961","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10955,"iconUrl":"https://sensor.support.microstrain.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10955","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,8,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6c0a0036-6386-3c6d-9fd6-075765028166","appLinkName":"","appLinkUrl":"","spaceKey":"MSPKB","spaceName":"MicroStrainKnowledgeBase","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MSP","serviceDeskId":1,"kbLinkDomainURLs":["https://lordsensing.atlassian.net","https://sensor.support.microstrain.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjhjMTdkYi0wMmRiLTQwZjAtYTg2Yi05Yzg4NjQ4MjgyYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDc0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjU5NTEyODksIm5iZiI6MTc2NTk1MDA4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ceQ8ukP3Cqup9PGcv__LH_pOZTtiwc2pYZK-QoXEHh4","targetCollection":"upload-project-10747","endpointUrl":"https://api.media.atlassian.com","clientId":"fb8c17db-02db-40f0-a86b-9c88648282ae","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"MicroStrain by HBK","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://lordsensing.atlassian.net/wiki","kbLinkDomainURLs":["https://lordsensing.atlassian.net","https://sensor.support.microstrain.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}